Cookies Policy

Last Updated: December 8, 2024

1. Introduction

This Cookies Policy explains how SeamlessFlow.ai ("we," "us," or "our") uses cookies and similar technologies across our AI-driven business automation platform, Digital Twin services, and integrated solutions.

2. What Are Cookies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for various purposes, including:

  • Enhancing platform functionality
  • Improving AI service delivery
  • Analyzing usage patterns
  • Personalizing user experience
  • Securing our services

3. Types of Cookies We Use

3.1 Essential Platform Cookies

  • Authentication and security cookies
  • Platform functionality cookies
  • Session management cookies
  • Load balancing cookies
  • Service delivery cookies

3.2 AI and Automation Cookies

  • AI model preference cookies
  • Automation workflow cookies
  • Platform configuration cookies
  • Performance optimization cookies
  • Integration cookies
  • Digital Twin session cookies

3.3 Analytics and Performance

  • Usage tracking cookies
  • Performance monitoring cookies
  • Error logging cookies
  • Pattern analysis cookies
  • AI learning cookies
  • Testing and optimization cookies

3.4 Personalization Cookies

  • User preferences
  • Language settings
  • Platform customization
  • AI interaction history
  • Feature access cookies
  • Workflow preferences

3.5 Marketing and Communication

  • Campaign tracking cookies
  • Attribution cookies
  • Conversion tracking
  • Audience segmentation
  • Performance measurement
  • ROI analysis cookies

4. Third-Party Services

4.1 Analytics Services

  • Google Analytics
  • HubSpot Analytics
  • Custom analytics tools
  • Performance monitoring services
  • Usage tracking tools

4.2 AI Service Providers

  • Claude platform cookies
  • Make.com tracking
  • Integration partner cookies
  • AI model performance cookies
  • Usage analytics cookies

4.3 Platform Services

  • AWS services cookies
  • Payment processor cookies
  • Security service cookies
  • Integration partner cookies
  • Support system cookies

6. Data Protection and Privacy

6.1 Cookie Security

  • Encryption standards
  • Access controls
  • Data retention limits
  • Security monitoring
  • Compliance measures

6.2 Data Usage

  • Purpose limitations
  • Processing restrictions
  • Sharing limitations
  • Retention periods
  • Deletion procedures

7. Updates and Changes

7.1 Policy Updates

  • Regular review process
  • Notification methods
  • Implementation timelines
  • User communication
  • Compliance updates

7.2 User Rights

  • Control options
  • Preference management
  • Opt-out rights
  • Data access rights
  • Deletion rights

8. Compliance Framework

8.1 Regulatory Compliance

  • GDPR compliance
  • CCPA compliance
  • ePrivacy compliance
  • Industry standards
  • Local regulations

8.2 Technical Compliance

  • Security standards
  • Implementation requirements
  • Documentation requirements
  • Audit procedures
  • Monitoring systems

9. Contact Information

For any questions about our use of cookies, please contact us at:

10. Cookie Categories and Duration

10.1 Session Cookies

  • Duration: Browser session only
  • Purpose: Essential functionality
  • Impact: Critical for service operation

10.2 Persistent Cookies

  • Duration: Specified expiry date
  • Purpose: Enhanced functionality
  • Impact: Improved user experience

10.3 AI Learning Cookies

  • Duration: As required for AI operations
  • Purpose: Service optimization
  • Impact: Enhanced AI performance

11. Regular Updates

This policy is regularly reviewed and updated to reflect:

  • New features and services
  • Technology changes
  • Regulatory requirements
  • Industry best practices
  • User feedback

Last Review Date: December 8, 2024

Next Scheduled Review: March 8, 2025